Shipping policy
1. Delivery Process
Orders will be dispatched through a suitable delivery service operating in the delivery location (Packeta, Czech post, PPL).
1.2 Order Tracking
Upon order dispatch, the customer will receive parcel tracking information to easily monitor the current location and delivery status.
2. Delivery Location
2.1 Delivery Address
Customers are obligated to provide the correct and complete delivery address. Incorrectly provided addresses may lead to delivery delays and other issues.
3. Delivery Fees
3.1 Standard Delivery
Standard delivery is available for a specified fee. Additional services or faster delivery options may be available for an additional charge.
3.2 Free Delivery
In certain cases, free delivery may be offered based on special promotions or orders exceeding a certain value. Details about free delivery are outlined in promotions and terms.
4. Returns and Claims
4.1 Faulty or Damaged Shipments
If the customer receives a faulty or damaged product, they must inform us immediately. We will address the situation, and a refund or product exchange may be offered.